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Emaldo

Protect.

A battery is a fifteen-to-twenty-year asset. Emaldo Protect is the service framework that keeps it performing: monitoring, preventive maintenance and defined response times, at the level your site needs.

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Three levels of aftercare

Every system ships with essential support included. Step up when uptime, response time or preventive maintenance matter more to the site.

Foundation

Essential support, always included

€0 / month

Included with every system

SUPPORT

Via your selling company, escalation to Emaldo

DIAGNOSIS / ON-SITE

Best effort

MONITORING

Basic system monitoring

MAINTENANCE

Pay per visit; labour and spare parts billed unless under warranty.

Included by default

Professional

Proactive support for peace of mind

€100 / site + €75 / system

Per month, standard framework pricing

SUPPORT

Direct from Emaldo

DIAGNOSIS / ON-SITE

Remote < 24 h
On site < 4 business days

MONITORING

Daily checks + annual health check

MAINTENANCE

Preventive visits and warranty labour included. Spare parts billed unless under warranty.

Add Professional

Enterprise

Priority support for maximum uptime

€200 / site + €150 / system

Per month, twice Professional

SUPPORT

Direct from Emaldo, with priority

DIAGNOSIS / ON-SITE

Remote < 12 h
On site < 2 business days

MONITORING

Real-time alerts + quarterly health checks

MAINTENANCE

Included, plus a 95% uptime target*. Spare parts billed unless under warranty.

Add Enterprise

* Uptime target under evaluation. No tier includes spare parts: preventive maintenance covers labour and inspection only, and parts are supplied free of charge only when the fault is covered by warranty. Available in Denmark, Sweden, Finland, Poland and Czechia.

Keep the asset
performing for its full life

Pick a tier with your Emaldo contact.

Choose a tier — Professional or Enterprise is agreed at order.

We register the site and connect monitoring at commissioning.

Health checks and preventive visits are scheduled from day one.

Contact Sales

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Extended warranty

Add up to three years on top of the standard product warranty, purchased at the time of order. Requires an active Professional or Enterprise subscription.

Up to 3 additional years

Maximum extension

Of the BESS hardware cost per extra year

Contact Sales to know more

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Larger or multi-site portfolios

Note: Sites outside our core markets, above 10 systems, or several sites contracted in one go can get an individual support SLA quotation from Emaldo.