Emaldo
Emaldo
Emaldo
®
®
®
Protect.
Protect.
Protect.
A battery is a fifteen-to-twenty-year asset. Emaldo Protect is the service framework that keeps it performing: monitoring, preventive maintenance and defined response times, at the level your site needs.
A battery is a fifteen-to-twenty-year asset. Emaldo Protect is the service framework that keeps it performing: monitoring, preventive maintenance and defined response times, at the level your site needs.
A battery is a fifteen-to-twenty-year asset. Emaldo Protect is the service framework that keeps it performing: monitoring, preventive maintenance and defined response times, at the level your site needs.
Three levels of aftercare
Three levels of aftercare
Three levels of aftercare
Every system ships with essential support included. Step up when uptime, response time or preventive maintenance matter more to the site.
Every system ships with essential support included. Step up when uptime, response time or preventive maintenance matter more to the site.
Every system ships with essential support included. Step up when uptime, response time or preventive maintenance matter more to the site.
Foundation
Foundation
Foundation
Essential support, always included
€0 / month
€0 / month
Included with every system
SUPPORT
Via your selling company, escalation to Emaldo
Via your selling company, escalation to Emaldo
DIAGNOSIS / ON-SITE
Best effort
Best effort
MONITORING
Basic system monitoring
Basic system monitoring
MAINTENANCE
Pay per visit; all labour is chargeable, including work under warranty. Spare parts are chargeable unless covered by warranty.
Pay per visit; all labour is chargeable, including work under warranty. Spare parts are chargeable unless covered by warranty.
Included by default
Professional
Professional
Professional
Proactive support for peace of mind
€100 / site + €75 / system
€100 / site + €75 / system
Per month, standard framework pricing
SUPPORT
Direct from Emaldo
Direct from Emaldo
DIAGNOSIS / ON-SITE
Remote < 24 h
On site < 4 business days
Remote < 24 h
On site < 4 business days
MONITORING
Daily checks + annual health check
Daily checks + annual health check
MAINTENANCE
Preventive visits and warranty labour included. Spare parts billed unless under warranty.
Preventive visits and warranty labour included. Spare parts billed unless under warranty.
Add Professional
Enterprise
Enterprise
Enterprise
Priority support for maximum uptime
€200 / site + €150 / system
€200 / site + €150 / system
Per month
SUPPORT
Direct from Emaldo, with priority
Direct from Emaldo, with priority
DIAGNOSIS / ON-SITE
Remote < 12 h
On site < 2 business days
Remote < 12 h
On site < 2 business days
MONITORING
Real-time alerts + quarterly health checks
Real-time alerts + quarterly health checks
MAINTENANCE
Included, plus a 95% uptime target*. Spare parts billed unless under warranty.
Included, plus a 95% uptime target*. Spare parts billed unless under warranty.
Add Enterprise
* Uptime target under evaluation. No tier includes spare parts: preventive maintenance covers labour and inspection only, and parts are supplied free of charge only when the fault is covered by warranty. Available in Denmark, Sweden, Finland, Poland and Czechia.
* Uptime target under evaluation. No tier includes spare parts: preventive maintenance covers labour and inspection only, and parts are supplied free of charge only when the fault is covered by warranty. Available in Denmark, Sweden, Finland, Poland and Czechia.
Keep the asset
performing for its full life
Keep the asset
performing for its full life
Keep the asset
performing for its full life
Pick a tier with your Emaldo contact.
Pick a tier with your Emaldo contact.
Pick a tier with your Emaldo contact.
1
Choose a tier — Professional or Enterprise is agreed at order.
Choose a tier — Professional or Enterprise is agreed at order.
2
We register the site and connect monitoring at commissioning.
We register the site and connect monitoring at commissioning.
3
Health checks and preventive visits are scheduled from day one.
Health checks and preventive visits are scheduled from day one.
Extended warranty
Extended warranty
Extended warranty
Add up to three years on top of the standard product warranty, purchased at the time of order. Requires an active Professional or Enterprise subscription.
Add up to three years on top of the standard product warranty, purchased at the time of order. Requires an active Professional or Enterprise subscription.
Add up to three years on top of the standard product warranty, purchased at the time of order. Requires an active Professional or Enterprise subscription.
Up to 3 additional years
Up to 3 additional years
Up to 3 additional years
Maximum extension
4%
4%
4%
Of the BESS hardware cost per extra year
Larger or multi-site portfolios
Note: Sites outside our core markets, above 10 systems, or several sites contracted in one go can get an individual support SLA quotation from Emaldo.
Need further assistance?
If you have questions about a tier or an existing contract, please contact support.
SUPPORT
© 2025 Emaldo ApS. All rights reserved.
Designed in Denmark
SUPPORT
© 2025 Emaldo ApS. All rights reserved.
Designed in Denmark
SUPPORT
© 2025 Emaldo ApS. All rights reserved.
Designed in Denmark